Shipping & Returns

Refund & Return Policy

At CodeAizen, we connect our customers with high-quality tech gear directly from global fulfillment hubs, including partners like Zendrop and AliExpress. Because we operate under this global partnership model, our return and refund procedures are aligned with our suppliers' official guidelines and verification processes.

 

1. How the Return Process Works

If you experience any issues with your order, CodeAizen will act as your dedicated liaison with our global partners to resolve the matter. Please note that all final decisions regarding the approval or rejection of refunds and replacements are at the sole discretion of our manufacturing and fulfillment partners.

 

2. Eligibility Criteria for Review

To submit a dispute for our partners to review, you must meet the following requirements:

• Timeframe: You must contact our customer support within 14 days of the delivery date shown on your tracking info.

• Evidence: You must provide clear high-resolution photos and/or video evidence demonstrating the issue (e.g., technical malfunction, damaged packaging, wrong item received).

• Condition: The item must be unused, in its original packaging, and include all original manuals, accessories, and components.

 

3. Approval or Rejection Process

Once you submit your request and evidence to CodeAizen, we will immediately forward the case to our respective supplier (Zendrop, AliExpress, or other partners) for technical assessment.

• If Approved by the Supplier: We will process your refund back to your original payment method, or ship out a replacement unit at no extra charge, depending on the supplier's resolution. Refund processing times typically take 5 to 10 business days to appear on your statement.

• If Rejected by the Supplier: If the supplier determines the item was damaged due to customer misuse, lacks sufficient evidence, or falls outside their warranty policy, the refund or return will be denied. CodeAizen cannot overrule the supplier's final decision.

 

4. Return Shipping Costs

Please do not mail items back to the address on the shipping label without contacting us first. If our partner approves a return, they will provide a specific return address. Customers are responsible for paying their own return shipping costs, and these costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that the supplier will receive your returned item.

 

5. Non-Returnable Items

• Items with missing parts or accessories not due to our error.

• Items showing obvious signs of physical damage caused by the user.

• Requests submitted after the 14-day delivery window.

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ZENDROP

Order refund policy

Refunds or replacements for physical product orders are available only when Zendrop is at fault (e.g., delivery failure, damaged product, missing or incorrect items) and must follow the conditions below:

 

 

a. Order delays

• If an order shows no tracking information, remains pending or in transit, or expires beyond:

  • 60 days from the shipping date (global)

  • 45 days (U.S. orders)

  • 110 days (Brazil orders)
    Zendrop will, at its discretion, resend the product or issue a refund.